- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
Shipping & Delivery
Upon receiving your order, we will begin processing it which takes on average 1-2 business days. Your product will then be shipped out, and a tracking number will be available at your account. Shipping takes 5-7 business days. Shipping is made via EMS/UPS/DHL/TNT.In some instances, there may be a customs charge applied to your package (very rare). This is the buyer's responsibility!
Under normal circumstances,if you order and pay in the same day, the goods will be shipped the next day(if you pay in the morning,the goods will be shipped in the afternoon generally), if the shipping time is weekend, we will choose one day of weekend to ship according to orders amount. In case of holidays,we will correspondingly delay. Normal delivery of small parcels need 7-9 days to arrive to the frequently transported countries United States, United Kingdom, German,France. Other countries need 10-15 days, remote countries need 15-25 days. And if the group purchase large orders of cheap basketball Shoes for men,women and for kids, delivery time will be increased 10-15 days on the basis of the above.
Privacy & Security
Totally Secure Shopping, Payment and Delivery
Our shopping platform has achieved the highest possible industry standard, independently reviewed security audit to achieve Tier 1 PCI Compliance. We are also independently accredited by the industry body for Interactive Selling Online - the Interactive Media and Retail Group (IMRG.org). We have achieved BOTH ISIS (Internet Shopping is Safe) and IDIS (Internet Delivery is Safe) Accreditations from this body. You can only fully trust online shops from computer to delivery, that have correctly achieved both these accreditations.
We use the industry standard secure server software (Secure Socket Layer - 1024 bit SSL Global Server Certificate) in association with DataCash and Verisign. Your financial and personal information, including credit card number, name and address, and phone number, are encrypted so that they cannot be viewed while travelling over the internet. All personal information will then be stored on our isolated network, protecting it from any misuse or compromise. Please feel free to click on the Verisign Logo for verification.
We never take payment for ordered goods about Jordan basketball shoes until those goods are actually shipped or without the express prior consent of the customer.
Our website is designed to incorporate some sophisticated navigation and internet browsing technology which gives our customers the highest levels of functionality and buying options. In order to do this, it is necessary to use particular internet software languages like Java Script, and therefore if you have disabled certain browser features like Java Script, you will not be able to complete the checkout part of our website. Similarly, if you have activated the very highest levels of security on your browser, this sometimes disables Java Script automatically and inserts warning or dialogue boxes on https or secure web pages. All our information transfer, storage and use is 100% secure and verified by Verisign as per the seal above.
If you want to complete your purchase on Our Store, please activate the Java Script settings in your browser. You can always reset them on completion of your transaction.
Our shopping guarantee protects you while you shop on our site about Nike basketball Shoes,Jordan basketball shoes and Adidas basketball shoes for men,women and for kids - you need not worry about your credit card security. If you have any concerns please contact us at firstname.lastname@example.org to discuss the security.
All goods offered by the company will meet the obligations under consumer protection laws.
Designated Customer Service
We are focussed on minimising fraudulent transactions over the net. As a further precaution, we have a designated customer service team that will contact you for voice recognition and authorisation if our security matches are not met or if we suspect any improper use.
We are committed to protecting your privacy. We will only use information given at the time of ordering or when making an enquiry by whatever means is collected lawfully and in accordance with the Data Protection Act 1998. It is collected by Senior Our Store personnel and all transactions that you initiate with Our Company on this web site are confidential. Your name will not be added to any mailing list and we never transfer this information to a third party, without the customer's consent.
Your Personal Information
We collect information about you for two main reasons:
* To process your order and
* To provide you with the most efficient possible service.
The type of information we will collect about you includes:- Your name, your address, your phone number, your size, your e-mail address, your age, your phone number and your sex. Please note that some of these fields are optional and the information is only used as so that we may provide our customers with the products Adidas basketball shoes they like as effectively as possible. We will never collect sensitive information about you without your explicit consent.
The information collected will be used to personally keep in touch and let you know of any offers, sales or promotions that Our Store are carrying out. We never aim to send emails to a customer unless first receiving their consent. Customers can be removed from our mailing list automatically by sending an email. NB - the automated process removes the email address as we receive it. This is usually the primary email address or return email address.
Controlling Your Personal Information
We aim for the information we hold about you to be accurate and up to date. The personal information will be held securely, in accordance with our internal security policy, The Data Protection Act 1998, Tier 1 PCI Compliance, and the law.
We use technology to track the patterns of behaviour of our visitors to our site so that we can speed up the payment procedure for you, deliver the appropriate products men and women nike basketball shoes and special offers to you, in the most easy to use way.
This will include using a "cookie" which would be stored on your browser. A "cookie" is a small text file stored on your machine which helps us recognise who you are. This information helps us retrieve information about you so you don't need to re-enter your details. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
If you have any questions/comments about privacy, please feel free to contact us.
Returns & Replacements
Before returning items to us, please read and follow the instructions below. You can also call our Customer Support Hotline, where one of our customer sales representatives will be glad to help you.
Please make sure that you understand our return policy and ensure that all criteria are met before mailing any items back to us.
running-nikefree.com reserves the right to charge a handling fee on all returned products basketball shoes.
1. Contact Customer Service to initiate the return process within 7 days of the receipt of your items. We only accept products in their original condition.
Please note that we cannot process any products that are returned without our prior knowledge. If you wish to return any or all parts of your order, you will need to contact customer service via Help Center and obtain a "Product Return" form that must be included with your package.
2. Mis-shipped products: For mis-shipped items (item shipped was not item ordered), once confirmed, we will be responsible for an item exchange and any shipping fees. If you so choose, you can also return the product and get a full refund plus the shipping and handling fee.
3. Color Errors: If the color of the item received is not what was ordered, you are eligible for a full refund. (This does not apply if the color difference is caused by your display monitor.)
Sports Returning for replacement and refund
All items can be returned within 7 days after you receive the products. Please clearly identify the return reason on the package. Returned items must be in original, brand-new condition, showing no sign of customization or wear.
1. Quality Issues:
Full refunds are issued for quality issues about Jordan basketball shoes for men,women and for kids, and we will pay for return postage both ways. (Quality issues include: obvious stains, tear damage, and defective products.)
2. Size Errors:
Customers who receive products with errors of 2cm (or greater) between the actual measured size and the size chart on the website, that we consider will affect the wearing of the product, are eligible for a full refund. Products with errors less than 2cm will not be accepted.
Cancelling Orders (Payment Confirmed)
1. No charges for cancelling orders before shipping.
2. Customized handbags orders are eligible for a 25% partial refund.
If products are not received by our promised date, we will issue a full refund.
We will offer refund and bear all return shipping fees. Products returned due to quality issues (Quality issues include damage and faulty goods) must be returned within 7 days of receiving the item and must be in brand new condition, unused and with original tags.
Please also explain why you want to return the products.
We will exchange your product if the purchased product does not match the color you ordered (percieved color differences due to your computer monitor display will not be exhanged).
We will exchange your product if the product received does not much the item ordered.
Attention: All return & exchange items must be returned in 7days. The return and exchange may be made only if your product is eligible. (Please see list below) We reserve the right to refuse the return & exchange of any items that have been worn, damaged, or had the tags removed. If an item we receive has been worn, the tags removed, or the item deemed unacceptable for return & exchange, we reserve the right to return to you any unacceptable pieces. All packaging for product must be intact and not damaged in any way.
Requesting an Exchange
1. Your original order number (This is very important).
2. The reason for your exchange and the replacement style name, number, and color of your replacement piece.
3. Your shipping address and phone number.
Cancelling an Order
1. You will not be charged any fees if you cancel you order within 48 hours (Except FOR CUSTOM WIGS).
2. We will charge 50% of your total order fees if you cancel your order after 48 hours but within 7 days.
3. Only freight fees will be returned if you cancel your order after 7 days but before the item is shipped.
We will offer a full refund for late delivery
We Want To Know What You Think
Please email us anytime with comments, questions, and suggestions about how we can make shopping in cheapbballshoes.com.Com which has a large collection of Basketball shoes for sale with an even better experience.
At cheapbballshoes.com.Com we are so confident you'll love our products and our service we guarantee that if for any reason you are not satisfied with your purchase within the first 30 days you may return the product in its original packaging for a full refund.
Using the Shopping Cart
We've made online ordering simple through Cart32 all in a secure environment. When you find a product you want to purchase simply enter the number for the quantity of the item you would like to order in the box beside "Qty". Do this for each item you want to order on a page. Then scroll down and click the "Add to Shopping Cart" button. Items are kept in your Shopping Cart until you're ready to "Check Out". You can view your Shopping Cart at anytime and delete or add items easily. You can even log-off the web and come back later to complete your order.
Click here to view our "How to Order - Detailed Step by Step Instructions". This is a "pdf" file with detailed instructions including screen shots of our entire order process. It require Adobe Reader to view.
ShoeLacesExpress.Com takes credit card information security seriously and uses a variety of technical solutions to make shopping safe at cheapbballshoes.com.
Once you enter a credit card number, it remains secure on our server. Our secure server software encrypts information, ensuring that your transactions stay private and protected. We will never display the card number in any correspondence over the Internet.
cheapbballshoes.com will not sell, distribute, or make available any of our customer information to third parties. This information is for the sole use of cheapbballshoes.com in serving our customers.
We accept MasterCard, Visa, Discover, American Express and PayPal through our secure shopping cart. All prices are quoted in US currency.
All products are shipped using the U.S. Postal Service or U.P.S.
Payment, Pricing & Promotions
We Accept Payment via Major Credit Cards – Visa, Mastercard and American Express. Our checkout process is encrypted with a 128-bit SSL certificate. This ensures all sensitive data, such as credit card information and billing/shipping address be processed securely without any compromising factors.
What is SSL?
SSL is short for Secure Sockets Layer, a protocol developed by Netscape for transmission of private and sensitive materials via the Internet. SSL uses a cryptographic system that utilizes two keys to encrypt data - a public key known to everyone and a private key known only to the recipient of the message.
Sales tax of 7% will be charged to items shipped to the state of New Jersey.
Promotions & New Products
Promotions and NEW products will be available time to time on our web site , you will also be notified via Email if you registered to our Newsletter.
What's your status?
Check Order Status
It's easy to check the status of your order for men basketball shoes! Just visit online My Account and sign in with your ID and password to get a summary of any orders placed online. You'll see your order number, the date the order was placed, the status of the order, order total, the shipping method, and package tracking information for items that have shipped. If you placed your order over the phone or via mail/fax, you can check your order status by emailing Customer Support.
Order status messages
Commonly used order statuses include:
Pending - We've received your order. If it showing a pending status you may still have the ability to change or cancel the order.
Processing - Your items have already been prepared for shipment and cannot be changed by our customer service department. We'll send you an email when your item(s) have shipped.
Shipped - We've shipped your order using the shipping method you selected. You can track your shipment from online My Orders.
Cancel Items or Order
Please contact a customer service specialist by email to discuss your request*.
If you are unable to cancel item(s) online and need to make a return, please review the Returns & Refunds section of online Help.
Updating Account Information
In order to change or modify personal information previously provided by you, please choose "My Account" and update your information using the options on this page.
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